Can I check my order status?
We will keep you up-to-date on your package during the purchasing process by means of an order confirmation and a confirmation of shipment. If you have an account or you create one, you can check the status of your package if desired.

Do I need an account to shop online with Cyell?
You are more than welcome to shop without a Cyell account, however, an account has the following benefits;
-Faster payments
-Check your order status
-View earlier payments
-Edit your account information
-Provide alternative addresses
-Place your next order more easily..



To which countries does Cyell deliver?
Orders within the Netherlands, Belgium and Germany will be shipped for free. For other countries please find an overview of delivery costs and expected days until delivery below.

Netherlands Free 1-2 business days
England Free 3-4 business days
Germany Free 3-4 business days
Andorra € 34,95 2-5 business days
Austria € 19,95 2-5 business days
Bulgaria € 18,95 2-5 business days
Croatia € 19,95 2-5 business days
Czech Republic € 14,95 2-5 business days
Denmark € 16,95 2-5 business days
Estonia € 18,95 2-5 business days
Finland € 19,95 2-5 business days
France € 11,95 2-5 business days
Greece € 18,95 2-5 business days
Hungary € 18,95 2-5 business days
Ireland € 19,95 2-5 business days
Italy € 16,95 2-5 business days
Latvia € 18,95 2-5 business days
Lithuania € 18,95 2-5 business days
Luxembourg € 7,95 2-5 business days
Monaco € 16,95 2-5 business days
Netherlands Antilles € 24,30 4-7 business days
Norway € 34,95 3-4 business days
Poland € 14,95 3-4 business days
Portugal € 19,95 3-4 business days
Slovakia € 24,95 2-5 business days
Slovenia € 24,95 4-7 business days
Spain € 19,95 2-3 business days
Sweden € 19,95 2-5 business days
Switzerland € 34,95 3-4 business days
United Kingdom € 11,95 2-4 business days

How many days will it take to deliver my order?
You will receive an email containing a confirmation of shipment. This will occur as soon as possible after receiving your payment. You can therefore expect your order within 2 to 4 working days. Our office is closed between Christmas and New Year’s Day. We will start delivering again on January 2nd.

Do I pay the shipping costs and returns expenses?
Orders to the Netherlands, Germany and The United Kingdom will be shipped for free. The costs for returning or exchanging an order are for the customer.



What should I do if I want to return all or part of my order?
If you’re not entirely satisfied with an item, you can send it back. The items must be sent back to our warehouse and received within 14 days after initial receipt. Fill out the return form that came in your package in its entirety. Send it along with the item(s) for return. Use the address sticker to return the package. The costs for returning or exchanging an order are for the customer.



How can I pay online?
You can pay Cyell in various ways online . We accept VISA, MasterCard, PayPal and iDeal. We take online payment safety very seriously and we therefore work with a highly competent online payment company.



What should I do if I forget my log-in code?
If you forget your login code, go to ‘My account’ and indicate that you have forgotten your log-in codes. You can then immediately request a new log-in code.



How do I contact customer service?
If you have a question you cannot find the answer to, please send an email to cyellshop@cyell.com or call from Monday to Friday between 08:00 and 17:00 our tel: 0031 518 40 9769.