• Free shipping in NL, BE and DE
  • Order before 15:00, shipped the same day
  • For 25 years CYELL has never compromised on quality
  • Shop now, pay later with Riverty


No, you don’t need an account to place an order. Is this your first time ordering at Cyell.com? You can of course create a new account.Already have an account? Press the avatar in the menu on the top right to log in.

No, items are not reserved for you. The items will be yours after the payment is completed.

Items may be restocked. Do you want to make sure that you are the first one to know? You can leave your e-mail next to the item that you wish for. You will immediately receive an email when the item is back in stock!Did you know that CYELL has many stores that sell our brand? Are you looking for a specific top? You can always request a list of stores that sell your favorite item! Send us an e-mail to cyellshop@cyell.com. Don’t forget to mention your cup size.

You can only change or cancel your order if your order has not yet been packed or shipped. Please contact our customer service to see if this is still possible in your case. If not, we recommend that you place a new order or return the order.

We can only change your address if your order has not yet been packed or shipped. Please contact customer service to see if this is still possible in your case.

Please contact our customer service to change the email address and receive an order confirmation.Have you chosen the AfterPay payment method? Contact AfterPay to change your email address and receive a payment link.

Once your order and payment have been received in good order, you will receive an order confirmation by email.Didn’t receive an email? Please contact our customer service. Don’t forget to check your spam box first!

CYELL accepts the following payment methods:IDEAL, Bancontact / MisterCash, Visa, MasterCard, VPay, Maestro, Sofortbanking and AfterPay.

You can redeem your coupon code in the shopping cart. Enter the code and don’t forget to click on “add” to activate the code.

At CYELL no shipping costs are charged for orders to the Netherlands, Belgium and Germany.View the rates for all other countries here. -> https://www.cyell.com/en/shipping-returns/

The Netherlands: In the our order will be delivered within 1-2 working days. Ordered before 15:00, shipped the same day. If you order after 15:00, your order will be shipped the next working day.For the delivery time in other countries see the following page -> https://www.cyell.com/en/shipping-returns/

Once your order has been shipped, you will receive a confirmation with Track & Trace code. By pressing the link, you can track your order.

Unfortunately, this is not possible. You can later change your address to a DHL ServicePoint via the DHL website or app.Not at home? DHL will drop off your order at the neighbors or deliver it to a DHL ServicePoint.

You will receive a return form with your order. The return procedure is stated on this form. Or check the return procedure via https://www.cyell.com/en/return/.Have you not received a form? Please contact our customer service.

You are responsible for return shipping costs. In the event CYELL made a mistake when processing your order, we will be responsible for shipping costs. The shipping costs differ per carrier.

- Items must be returned within 14 days of receipt.- Returned items must be unworn, with the attached (price) cards.- Items should not have any traces of use or makeup stains.- You cannot return items that do not meet the return conditions. We check the returned items carefully. If your return does not meet the conditions, we cannot process them and cannot issue a refund.

You will receive a confirmation email as soon as the return has been processed. Are you curious if we have received the shipment? Check the Track & Trace code of the shipment.

Our return address is; CYELL / Molensteijn 8 / 3454PT / De Meern / The NetherlandsThis is not a reply number! The costs for a return shipment are for the customer.

Please contact our customer service. They will email you a return form.

You can return your items within 14 days of receiving the order.

Yes, that is allowed! Don’t forget to include both return forms!

It not yet possible to exchange items via Cyell.com. If you want a different size or colour, return the items and place a new order. Once we have received and processed your return, you will receive an email from us. The refund will be made within 14 days.

The refund will be made within 14 days of receipt of the return, using the same route as the payment.Please note! As soon as you receive a confirmation by e-mail, it can take 1-2 working days before you receive your money!

Yes, if the sale items meet our return conditions, you can return them.

At CYELL you have a 1-year warranty on production errors. We do not give a warranty on wear or discolouration.

At CYELL you have a 1-year warranty on production errors. We do not give a warranty on items that are worn out, discoloured, damaged due to carelessness or failure to follow the washing instructions.If an item is damaged within the period of 1 year or if you have another complaint, please contact our customer service stating the order number and a description of the complaint. Our customer service will be happy to help you and offer you a suitable solution.