Shipping & returns
We offer free delivery on orders within the Netherlands, Belgium and Germany. Within the Netherlands, for orders that are placed before 12:00 noon on working days, we strive for a next-day delivery (except on holidays). All other countries will be charged with a flat rate for shipping. Below you will find an overview of the shipping costs.
Please note: The costs for returning or exchanging an order are for the customer and depend on postal rates.
Please note: Due to the current Covid-19 situation, delivery times to the countries listed below may take longer than usual.
Netherlands Free 1 business day
Belgium Free 2-5 business days
Germany Free 2-5 business days
Andorra € 29,95 2-5 business days
Austria € 9,50 2-5 business days
Bulgaria € 28,95 2-5 business days
Croatia € 29,95 2-5 business days
Czech Republic € 8,95 2-5 business days
Denmark € 13,50 2-5 business days
Estonia € 17,95 2-5 business days
Finland € 13,50 2-5 business days
France € 11,50 2-5 business days
Greece € 22,95 2-5 business days
Hungary € 9,50 2-5 business days
Ireland € 13,50 2-5 business days
Italy € 11,50 2-5 business days
Latvia € 17,95 2-5 business days
Lithuania € 17,95 2-5 business days
Monaco € 11,50 2-5 business days
Netherlands Antilles € 24,30 4-7 business days
Norway € 29,95 3-4 business days
Poland € 11,50 3-4 business days
Portugal € 12,50 3-4 business days
Slovakia € 9,50 2-5 business days
Slovenia € 20,50 4-7 business days
Spain € 12,50 2-3 business days
Sweden € 18,50 2-5 business days
Switzerland € 29,95 3-4 business days
United Kingdom € 8,50 2-4 business days
** Due to the Coronavirus, PostNL will ask for the last 3 characters of your ID instead of a signature when delivering. PostNL keeps you informed about the current situation regarding the Coronavirus via www.postnl.nl/corona. **
If you wish to exchange or return an item, please do so within 14 days. The costs for returning or exchanging an order are for the customer and depend on postal rates.
1. Please make sure to always fill out, and send the return form (send along with your order) when making your returns;
2. Your returns must occur within 14 days of receiving your order;
3. If we receive your returns in good order (with a completed return form, unused, with the original labels and free from damage, preferably in their original packaging), we will refund the purchase price within 10 working days to the bank account from which you paid for your order;
4. Return the package at the nearest Post Office. You are solely responsible for the costs and arrival of your returns sent to Cyell. We therefore advise you to send the package with the track & trace option and preserve proof of shipping at a safe place. Your proof of shipping contains a barcode number that identifies the package. Your package is always immediately traceable. So you know if the parcel is in sorting, distribution or has already reached its destination.
If you wish to exchange an item, return the item as mentioned above. You can then simply order the item you want online. We will refund the purchase price within 10 working days to the bank account from which you paid for your order.