Shipping & returns

SHIPPING
Delivery costs to the following countries: Netherland and Germany will be shipped for free as soon as possible after the payment has been received. Normally this takes 1 to 2 working days. If you wish to exchange or return an item, please do so within 14 days. The costs for returning or exchange an order are for the customer.

For other countries please find an overview of delivery costs and expected days until delivery below.

Netherlands Free 1-2 business days
England Free 3-4 business days
Germany Free 3-4 business days
Andorra € 34,95 2-5 business days
Austria € 19,95 2-5 business days
Bulgaria € 18,95 2-5 business days
Croatia € 19,95 2-5 business days
Czech Republic € 14,95 2-5 business days
Denmark € 16,95 2-5 business days
Estonia € 18,95 2-5 business days
Finland € 19,95 2-5 business days
France € 11,95 2-5 business days
Greece € 18,95 2-5 business days
Hungary € 18,95 2-5 business days
Ireland € 19,95 2-5 business days
Italy € 16,95 2-5 business days
Latvia € 18,95 2-5 business days
Lithuania € 18,95 2-5 business days
Luxembourg € 7,95 2-5 business days
Monaco € 16,95 2-5 business days
Netherlands Antilles € 24,30 4-7 business days
Poland € 14,95 3-4 business days
Portugal € 19,95 3-4 business days
Slovakia € 24,95 2-5 business days
Slovenia € 24,95 4-7 business days
Spain € 19,95 2-3 business days
Sweden € 19,95 2-5 business days
United Kingdom € 11,95 2-4 business days

 

RETURNS

  1. Please make sure to always fill out, and send the return form (send along with your order) when making your returns;
  2. Your returns must occur within 14 days of receiving your order;
  3. If we receive your returns in good order (with a completed returns form, unused, with the original labels and free from damage, preferably in their original packaging), we will refund the purchase price within 10 working days to the bank account from which you paid for your order;
  4. Return the package with the address sticker by registered Mail at the nearest Post Office. You are solely responsible for the arrival of your returns sent to Cyell. We therefore advise you to send the package with the track & trace option and preserve proof of shipping at a safe place. Your proof of shipping contains a barcode number that identifies the package. Your package is always immediately traceable. So, you know if the parcel is in sorting, distribution or has already reached its destination.

 

EXCHANGES
If you wish to exchange an item, then return the item as mentioned above. You can then simply order to item you want online. We will refund the purchase price within 10 working days to the bank account from which you paid for your order.