To be able to order at our website we obviously need some data of you, but we understand that you might want to know how we use this data. You'll find the answer on this page.
What do we use your data for?
According the privacy legislation we have to say what ‘legal ground’ we have to use your data. We need your data because of the contractual agreements between you and CYELL, like your purchase or your warranty rights. This is the case for:
- Contact with our customer service.
Next to that we can use your data for the purpose of ‘legitimate interest’. This means that we want our customers to enjoy the best and personal service. Of course, we always think about your privacy. Some examples:
- Contact with our customer service
- Visit of the CYELL-website
- Newsletter & e-mail
- Personal advice
- Social media
Next to that you might have given us permission to use your data yourself, like when you subscribe to our newsletter.
Who has access to your data?
We only provide other parties with your data when necessary for our service. It concerns these parties: delivery partners, payment partners and IT service providers. You obviously want the mailman to deliver your new bikini to your doorstep and not to the other side of the country. Parties like data management platforms, media and advertising agencies and research agencies pop up when we want to give you personal advice or show you personal ads, for example based on your interest in certain products.
Those parties who we grant access to your data, can use these solely to deliver you a service on behalf of CYELL. Some cookie developers have access to the data cookies collect on our website. You can read more about this in our cookie statement and the privacy statements of these parties. We will never sell your data to third parties. In suspicious situations we’re obligated to share customer data with authorities.
List with names of parties that (can) have access to your data
When you order a bikini, you also want it to arrive. In order to do so we have to tell our delivery partner where you live. In most cases our package will be delivered by PostNL or one of their foreign partners. Read more in the privacy statement of PostNL.
When you order something, you have to pay for it. And when you return something, you want to get your money refunded. To make our payments processes run as smoothly as possible we use the services of Mollie. Read more in the privacy statement of Mollie.
The Facebook plugin we installed on our website enables us to show you products you viewed on our website on Facebook. This plugin enables us to show you relevant Facebook ads. Facebook does not share anonymous data with third parties. Read more in the privacy statement of Facebook. Facebook is an American company, but is affiliated with the so-called EU-U.S. Privacy Shield Framework which offers enough protection.
Google Analytics enables us to measure how you use cyell.com. We use this intelligence to improve our website. Next to that we use Google Adwords to help you choose a product that best fits your needs. And to show you ads of products you’re possibly interested in. Without these Google tools it would take us longer to improve our website and chances are higher for you to see ads of products you’re not interested in. Google does not share anonymous data with third parties. Read more in the privacy statement of Google. Google is an American company, but is affiliated with the so-called EU-U.S. Privacy Shield Framework which offers enough protection.
We love to let you know when new products have launched in our webshop. One way to do this is by sending you our newsletter, which we send by using a program called Mailchimp. You will only receive our newsletter when you have opted in yourself. In case you no longer wish to receive our newsletter you can easily opt out here. Of course there’s also a link you can click on in the footer of every newsletter to opt out. Read more in the privacy statement of Mailchimp. Mailchimp is an American company, but is affiliated with the so-called EU-U.S. Privacy Shield Framework which offers enough protection.
CODE Internet Applications
CODE Internet Applications is our web developer, which means that this party builds, maintains and protects our website. They therefore theoretically have access to your data, but it’s strictly forbidden for them to intentionally view your data and do something with it.
In order to ensure our website works at its full potential you need to accept our cookies. Cookies are small (temporary) files with functional, analyzing and marketing purposes. More information about our cookies can be found here.
How do we protect your data?
We store your data in our protected database in the Netherlands. We always apply strict security measures. In exceptional cases that customer data gets transferred to countries outside the European Union, we ensure your privacy stays protected in an appropriate way. For some countries this has been officialy established. Some American parties are registered under the Privacy Shield that offers enough protection. Or we work with official model contracts that are specifically prepared to secure your privacy.
How long do we store your data?
We use and store your data no longer than necessary. After that we wipe all data we have from you. Or we use the data anonymously, because we need certain data for internal analyses and reports, such as the value of your order.
- As long as you have an account at CYELL we store your data. Inactive accounts are deleted after 7 years. After that time we only use your data anonymously, for internal reports.
- The tax authorities make us save your invoice, pay and order data 7 years. After that we only use anonymous data for internal reports. You have to keep the confirmations of your purchases yourself as well.
- When you subscribed to our newsletter or gave permission to receiving personalized messages, we keep your permission for 7 years. Also, when you ,at any given time, decide not to receive our newsletter or personalized messages anymore, we store your request to opt out. After that period of time we only use your data anonymously, for internal reports.
- Data we use to prevent fraud is stored for a very long time.
Insight into your data?
You can always gain insight in the data CYELL has stored about you. You can do a written request or simply send an email to firstname.lastname@example.org. Based on the results you can request to adjust your data when they are factually incorrect, incomplete or irrelevant.
Who is responsible for your data?
CoC number: 01069969
VAT registration number: NL810704808B01
For questions or complaints you can reach us in several ways:
Call: 0518 401 334
Write: Leijester Hegedyk 25, 9071 XB Alde Leie