Send a return?

Take a look at the procedure below

Fill in the return form. Pack the items in the original bag, with price tag and hygiene stickers still attached.

Return the package within 10 working days after delivery, using a courier of your choice or Returnista. Please note that the return costs are the responsibility of the customer.

Option 1: Returnista (DHL or UPS)
1. Go to cyell.returnista.com
2. Select ‘drop off parcel’ or ‘arrange parcel collection’.
3. Complete the following steps.
4. We will send you an e-mail as soon as your return has been processed.

Option 2: Using your own courier
1. Create an address label for the courier and attach it to the box or use the address label. Please note: This isn’t a shipping label.
2. Take the package to a delivery point and keep the tracking code safe.
3. We’ll send you an email as soon as your return has been processed.

Return adress:

CYELL
Molensteijn 8

3454 PT De Meern

The Netherlands

We process returns within 10 working days of receipt. You will receive your refund via the same method used for payment.